Manager of Contract Compliance and Success

Allison Thyng

Drawing on nearly 20 years' experience in Customer Service and healthcare positions, Ms. Thyng believes the key to maximizing reimbursement is maintaining a patient-centered focus at every stage of the revenue cycle. Ms. Thyng began her healthcare career as a Cash Management/Electronic Payment Specialist, helping to develop workflows and best practices. She subsequently held positions as Commercial Collections Supervisor, and as Patient Financial Services Manager for a large healthcare system. She joined HON in 2017 as the Contract Compliance Manager. Ms. Thyng is passionate about customer service. Not simply those direct interactions with patients, but also everything that goes on behind the scenes to promote a positive patient experience. Her contributions to HON include establishing quality metrics, root cause analysis for ongoing process improvement initiatives, and providing feedback to optimize employee engagement and productivity.

"I don't believe in cutting corners. I want to go home each day knowing we're doing everything we possibly can to promote a positive patient experience for each of our clients."